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1. Information About Us

1.1 https://www.tsi.edu.sg/ is a site operated by Touchstone International Institute. We are registered in Singapore under the Business Registration Number UEN 201421612M and with our registered office at Touchstone International Institute, 58 Kim Yam Road, The Herencia, #02-01 Singapore 239359.


2. Service Availability

2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore (“the Serviced Country”). We do not accept orders from individuals outside of the Serviced Country.


3. Your Status

3.1 By placing an order through our site or on the telephone, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are resident in the Serviced Country.


4. How the Contract is formed between You and Us

4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and online orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or by email.

4.2 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded the amount paid.

4.3 All orders placed online will be processed within 7 business days unless otherwise advised. Business days exclude Saturday, Sunday, and Public Holidays.

4.4 You are obliged to make payment in FULL by the payment option you select when you check out your orders.

4.5 For details on refund matters, please refer to our refund policy stated under “Our Refunds Policy”.


5. Our Status

5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.


6. Price and Payment

6.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

6.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

6.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.


7. Our Refunds Policy

7.1 As a school (TSI), we have a specific Refund Policy in accordance with our Policy & Operations Manual. TSI has in place a fair and reasonable Refund Policy for any payment made.

7.2 Local and International students must pay their fees due as laid out in the respective Student Contracts and by the date(s) stipulated in the invoice(s) and payment reminder(s).

7.3 The complete Refund Policies relating to both Withdrawals with Cause and Withdrawal without Cause are governed by the Student Contract entered between TSI and the student.

7.4 The school’s Refund Policy is as follows:

a. Refund for Withdrawal Due to Non-Delivery of Course:

– TSI fails, for any reason, to commence the Course on the Course Commencement Date;

– TSI terminates the Course, for any reason, prior to the Course Commencement Date;

– TSI fails, for any reason, to complete the Course by the Course Completion Date;

– TSI terminates the Course, for any reason, prior to Course Completion Date;

– The Student’s Pass application is rejected by ICA;

– TSI has not ensured that the Student meets the course entry requirement as set by TSI stated in Course Details within any stipulated timeline set by CPE.

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course and Miscellaneous fees already paid to TSI should the student decide to withdraw, within seven (7) working days of the above notice.

b. Refund for Withdrawal Due to Other Reasons:

– If the Student withdraws from the course for reason other than those stated in the Student Contract Clause 2.1, TSI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the refund table below:

c. Refund During Cooling-Off Period:

– TSI provides students with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The student will be  refunded the highest percentage (stated in Refund Table) of the fees already paid if the student submits a written notice of withdrawal to TSI within the cooling-off period, regardless of whether the student has started the course or not.

d. Refund Timeframe

– Refund is made within 7 working days from the effective date of withdrawal/refund request for the issuing of refund

e. Non-Refundable Fee

– Course Application Fee is non-refundable and paid upon course application

– Medical Insurance Fee (if applicable) are to be borne by student

– Bank charges (if applicable) are to be borne by student

– Student’s Pass Fee (if applicable) are to be borne by student

7.5   Prospective students are briefed on the Refund Policy during Pre-Course Counselling and again during Student Orientation. The student acknowledges that they have been briefed on the Refund Policy.


8. Our Liability

8.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

8.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.


9. Notices

9.1 All notices given by you to us must be given to Touchstone International Institute at Touchstone International Institute, 58 Kim Yam Road, The Herencia, #02-01 Singapore 239359. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.


10. Events Outside our Control

10.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

10.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

10.2.1 strikes, lock-outs, or other industrial action;

10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters;

10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

10.2.5 impossibility of the use of public or private telecommunications networks; or

10.2.6 the acts, decrees, legislation, regulations, or restrictions of any government.

10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


11. Waiver

11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


12. Severability

12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.


13. Entire Agreement

13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking, or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.


14. Our Right to Vary these Terms and Conditions

14.1 We have the right to revise and amend these Terms and Conditions from time to time.

14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions unless you notify us to the contrary within seven working days of receipt by you of the Products).


15. Law and Jurisdiction

15.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.

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